Dispatch

• In most cases, your hearing aid orders will be dispatched within 5 working days of receiving your order. We will contact you if, for any reason, this is not possible.
• For hearing aids we have in stock will be dispatched within 1 – 2 working days

🚚 Fast, Free & Fully Tracked Delivery (UK Only)

We like to keep things simple. That’s why we offer FREE Express next delivery across the UK on all hearing aids and on any other orders over £100.

Need it fast? No problem. Most orders arrive within 1 to 5 working days, and you’ll see your delivery estimate at checkout. All orders are tracked and insured—so your order is in safe hands from our door to yours.

If your order is under £100, we’ll show you the best delivery options for your area during checkout — including costs and delivery times.

🇬🇧 Worldwide Delivery

We currently deliver worldwide; depending on the country, there will be an additional delivery fee.

International customers are responsible for return shipping and customs fees, if applicable.

🔁 30-Day Money-Back Guarantee

Buying hearing aids online can feel like a big step. That’s why we’ve made returns simple too. If you’re not 100% happy, you have 30 days from the day your order arrives to request a return — no stress, no hassle, no questions asked.

👉 Just email us at info@simplyhearing.co.uk and simply send the hearing aids back to 2 The Broadway, Wembley, HA9 8JT.

As soon as your return is received, we’ll refund the full product price—no deductions. Please note: any services you may have booked separately (like local audiologist appointments) aren’t covered in the refund.

Returned hearing aids must be in good condition with all original packaging, accessories, and documentation. We reserve the right to reduce or reject the refund for any missing or damaged items

⏱️ When Does the 30-Day Period Start?

It begins on the day your order is delivered. Just make sure your return is delivered within 14 days of your return request.

Customers are responsible for return postage costs unless the item is faulty on arrival or incorrect

🔧 Warranty Repairs

If something goes wrong with your hearing aid, we’re here to help. Send it to our UK depot and we’ll handle the repair with the manufacturer directly.

Return shipping to and from us is your responsibility, and when the repair is done, we will return your hearing aids free of charge.

The warranty covers manufacturer defects but does not include accidental damage, water damage, or issues due to misuse.

All returns are sent via tracked, insured services—because your hearing aid deserves to be handled with due care.